Website Disclaimer
Disclaimer:
This website and its contents are for information purposes only and are not intended to serve as financial or any other type of advice. GoodWill Solutions CC, herein after “GWS” makes no representation or warranties of any kind, express or implied, including the accuracy, completeness or reliability of the information contained on this website, and shall not be bound in any manner by any information contained on this website.
Any reliance on any information on this website shall be at the user’s own risk. GWS does not warrant that this website will be uninterrupted, without delay, error-free, free of viruses, destructive material or any other data or code which is able to corrupt or compromise a computer system and the operation of such a computer system. GWS does not make any representation regarding any other websites which may be accessed through this website, and accordingly shall not be responsible for the content or use of such websites.
GWS retains the right in its absolute discretion to change the content, suspend or discontinue this website or any aspect thereof at any time. GWS shall not be responsible for any loss or damage of whatever nature (including consequential loss or damage) suffered or incurred, directly or indirectly, by the user or any other person as a result of relying on, or incidental to, or the use of, or any matter relating to, the information contained on this website.
The user hereby agrees that any dispute of whatsoever nature relating to or arising out of any use of this website, whether directly or indirectly, shall be governed by the laws of the Republic of South Africa, and shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa. GWS does not permit the use of spam or any offensive, defamatory, or derogatory e-mails, messages or other materials and should such e-mails, messages or materials be sent it will be a result of the sender sending such e-mail, messages or material without the authorisation of GWS and the sender shall be held liable in his/her personal capacity. The user hereby acknowledges that he/she has read and understands the disclaimer and has agreed to be bound by the terms and conditions hereof.
How our website functions:
The following shall apply to GWS’s, collection, use, maintenance, and disclosure (processing) of information (including personal information) collected from any User. We take the privacy of all Users seriously and do not share this information with third parties except to the extent necessary to provide the relevant services.
What information is gathered via our website?
Not all information requested, collected and/or processed by GWS from any User falls within the definition of “personal information” as it does not identify the User as a specific natural person. We may collect non-personal identification information concerning Users, via Google Analytics, whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information concerning the Users’ means of connection to our website, such as the operating system and the internet service providers utilized and other similar information.
GWS does not collect any personal information from Users who visit our website purely to READ information concerning our services, but we do collect personal information concerning Users in order to provide services and customer support. Our services and customer support are provided through many platforms including but not limited to; our website, “facebook”, emails, messages, and telephone. The specific platform and product, service and/or support a User interacts with, may influence the nature and extent of the personal data collected.
Personal information is gathered from Users, when they make an enquiry, request to be provided with a quotation or ask for assistance with a claim or benefit query. Again, we would like to confirm that we will only gather personal information from Users if they voluntarily submit such information. Users will always have the option of refusing to supply personal information, except that, in such event, it may prevent them from engaging in certain website related activities.
What is done with the information gathered via our website?
In addition to the information already provided in this regard, we will also gather or use Users personal information for the following purposes, related to our website:
- To improve customer services,
- To personalize the User’s experience,
- To understand how Users, as a group, use the services and resources provided on our website,
- To improve our website (based on the information and feedback received from Users)
Security of information provided via our website.
GWS website adopts appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure and/or destruction of personal information. We store all the personal information Users provide, via our website, on its secure (password and firewall protected) servers. This notwithstanding, Users of our website acknowledge and accept that data transmission over the internet is inherently insecure, and that GWS cannot guarantee the security of such data. If our website security is compromised, every effort will be made to notify Users of the situation and how this may affect the confidentiality of any personal information.
Contact and other Forms
Information submitted through the contact and other forms on our website are sent to our dedicated customer service channel.
Cookies
GWS website may use “cookies” to enhance the experience of Users of its website. A User’s web browser may place cookies on such User’s hard drive for record-keeping purposes and sometimes for the purposes of tracking information. Users may elect to set their web browser to refuse cookies. If they do so, it is to be noted that certain functions of our website may not perform properly.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
- Use of Data
Analytics
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Google Analytics is used to analyse website visits, to track which pages are visited and gather other general statistics provided by them. This is done with a view to improve the website’s content and the general experience of Users. The Google Analytics’ information is anonymous.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Management of Information
Users can also request that GWS to erases any personal data held by it. This does not include any data that we are obliged to keep for administrative, legal and/or security purposes. However, we cannot erase basic account information such as an email address.
Objecting to the processing of data for advertising purposes
Users have the right to object at any time to the processing of personal data for direct marketing purposes. If a User objects, GWS will no longer process such personal data. Objections must be addressed to our Information Officer. Her details are provided below.
Business contact via our website
If a User is a business contact that has provided GWS with personal data, we will store such personal data in our database so that it is able to follow up on previous business conversations held with the User, provide additional information to the User concerning our services and/or assist the User in related services.
Email / direct mail campaign data
From time to time, GWS may contact its clients (Users) directly by mail, email, or telephone to provide information concerning new products and services. We will, however, not contact a User with any commercial communications that are unrelated to the services provided by GWS. When responding to one of these campaigns, Users may elect to provide us with personal information which will be used for the purpose indicated.
Survey data
From time to time, we may conduct surveys in respect of our service delivery. Participation in these surveys is optional. If, however, Users respond to one of the surveys, Users may elect to provide GWS with personal information. Unless a User otherwise consents, we will only use the information to determine the type/s of services that may be of interest to the User and to operate and improve its service offerings.
Policy amendments
We may amend and/or update these standard terms and conditions at any time. Users are encouraged to frequently check our website for the purposes of familiarizing themselves with these standard terms and conditions, particularly in so far as they relate to the protection of personal information. Users acknowledge and agree that it is their responsibility to review these standard terms and conditions periodically and become aware of any amendments and/or updates.
Acceptance of standard terms and conditions
By using GWS’s website, the User signifies acceptance of these standard terms and conditions. If a User does not agree to these terms and conditions, he / she is advised not to use our website. The continued use of the website by Users following the posting of updates and/or amendments to these standard terms and conditions will be deemed to be an acceptance by such User of such updates and/or amendments.
Changes to this Notice
Please note that we may amend this Notice from time to time.
GWS has the following Frameworks and Policies in place, and they are available on request:
- Complaints Management Framework
- Treating Customers Fairly Policy
- Conflict of Interest Management Policy
- Disaster Management Policy
- Privacy Policy and PAIA Manual
Contact Details:
If you have any questions, complaints or want to request a copy of any of the Frameworks / Policies. you may contact the Director, Mr. William Moore, +27 011 391 4173, info@goodwillsolutions.co.za